Refund policy
Refund & Return Policy
At Lisa Pay, we want you to be happy with your purchase. If you’re not completely satisfied, we offer a 30-day return policy to ensure you can shop with confidence.
Eligibility for Returns
To be eligible for a return:
- The item must be returned within 30 days of receipt.
- The item must be unused, in its original condition, and in the original packaging.
- Returns are not accepted for digital products, such as downloadable patterns, unless there was an error in delivery or access.
Return Shipping
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
How to Initiate a Return
To begin a return:
- Contact us at hello@lisapay.com with the following details:
- Your name
- Order number
- Reason for the return
- We will provide you with return instructions.
- Once we receive your returned item, it will be inspected. If the return is approved, a refund will be issued to your original payment method.
Non-Refundable Items
Certain items are non-returnable:
- Digital products (if already downloaded or accessed)
- Custom or personalized orders
- Gift cards
Processing Time for Refunds
Once the return is approved, refunds will be processed within 7–10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us at hello@lisapay.com within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about this policy, please reach out to us at hello@lisapay.com.